Our Guarantee

  • 2 Year Product Protection Plan includes one replacement / repair per covered product.
  • If your jewellery has any defects that is covered during the term, please send a clear image of the defective product to our Customer Support Team and we will gladly repair or replace the item (our discretion).
  • The damaged item needs to be returned at the customer's / owner's expense before a replacement item is shipped to customer / owner.
  • If purchased item is discontinued, we will replace the item with a similar item of equal or higher value.
  • Please note, lost or stolen items are not covered by the plan.
  • Claims can be sent to info@jewelleryofjoy.com

MY ITEM LOOKS DIFFERENT TO THE ONLINE LISTING

This is a very rare occurrence. We make every effort to accurately represent all designs and products, though some listings make use of life-like renderings instead of photos to show how the item will look. This allows our sellers to create many different products with their artwork, without needing to make & photograph thousands of products a day.

It's possible you may have an item that is showing a defect, please take a few photos and send them to our support team for review, along with your order ID.